General Care
The best care you can give your natural fiber floor carpet and rugs is regular, thorough vacuuming. For best results, vacuum from different directions, making several passes over the area. Heaviest traffic areas require the most attention to help reduce shedding and should receive regular vacuuming to reduce soil build-up. This will help prolong the beauty and life of the floor covering.
Avoid pulling your rug while furniture is standing on it as this might damage the rug.
Never pull the rug by its edges.
Rugs should be loosely rolled for storage.
Do not fold rugs as this can cause permanent creases.
General Vacuuming Advice
Ensure that your vacuum beater bar is properly adjusted. Damage to the carpet fibers can occur if the brushes of the vacuum are set too low. We recommend the head of the vacuum be adjusted so that the brushes barely touch the face of the carpet. Do not use a vacuum that automatically adjusts, as it will adjust too low and damage fibers. Refrain from continuously running the vacuum over the bordered edges, as this may cause damage.
Always test a vacuum and vacuuming technique first; claims resulting from vacuuming will not be honored. Each product will react differently to every vacuum or vacuuming technique. Some vacuums should not be used, as they will cause excess fuzzing or sprouting of the fibers.
Cleaning Your Natural Fiber Carpet
Natural Fiber carpets include Sisal, Wool, Wool and Sisal, Wool Blends, Jute, Seagrass and Hemp. Never saturate your natural fiber carpet with water or cleaner; this will stain it. Any method that involves saturation with water, such as steam cleaning, hot water extraction or wet shampooing should NOT be used. These methods can cause shrinkage, dimensional changes, and staining of natural fibers.
When liquid spills occur, blot up (do not rub) immediately with a clean, dry, undyed cloth. If the spilled material is solid, scrape up what you can with a dull edge spatula.
Dry extraction methods of cleaning spills and stains are recommended, products such as the Host® Dry Carpet Cleaning System or Capture Carpet and Rug Dry Cleaner. For information, visit hostdry.com or captureclean.com. Always test the cleaning method to insure that color is not affected. Test in a small, concealed area first.
Cleaning Your Indoor/Outdoor Carpet
Indoor/Outdoor carpets have different cleaning methods than natural fibers. For Outdoor Use, when cleaning your Indoor/Outdoor rug, mild soap or detergent and water are recommended. Before cleaning, test in a small, concealed area. It may be necessary to clean and rinse the entire rug after spot cleaning to avoid spreading and staining. Note that Indoor/Outdoor rugs intended for indoor use may be finished with various borders or attached rug pads, therefore a dry extraction cleaning method is recommended.
Cleaning Your Area Rug Border
Like many refined textiles, do not saturate, only spot clean when necessary. Do not iron leather, suede, Sunbrella®, or jute braid borders.